Provident Online: E-billing & Consumption Information

Provident Energy Management provides our utility submetering customers with a couple of websites full of information.

The main Provident Energy website (http://www.pemi.com/) is your main portal. From there, you can sign up for electronic billing and online consumption views (more information below). You can also find answers to most general submetering questions on the FAQ section http://www.pemi.com/customers.php

Provident Energy now offers Electronic Billing – Electronic billing (e-billing) allows you to view your bill online. Electronic bills (e-bills) provide many benefits:

-          E-billing is better for the environment (reduced paper usage).

-          E-billing is accessible 24 hours a day 7 days a week. 

-          E-billing allows you to view previous bills from the past 12 months (no need to file paper copies or request invoice print outs).

-          Please be advised if Canada Post is still on strike, all payments are still due on the due date. We encourage you to register for e-billing so you can receive you bill on-line and avoid late penalty fees.

To register for e-billing:

·          Visit our web site www.pemi.com

·          Click on “sub metering customers”

·          Scroll down, until you see a small yellow box on the right “To register for e-billing, please click here”.

·          Once you click “here” you will be directed to Provident – Online Customer Information System.

·          Follow all the registration prompts to create a new account and in the end, you will receive an e-mail from Provident asking you to confirm.  Once you click on the link in this e-mail, your e-billing will be activated.

Residents can also view your consumption online – You can see how much electricity, heating, cooling and/or water you consume. The website has a variety of graphing options to help you track your consumption on an hourly, daily and monthly basis. This will help you determine what periods of the day you consume the most and hopefully help you reduce your utility bills.

In order to view your consumption:

·          Visit our web site www.pemi.com

·          Click on “sub metering customers”

·          You will see “to view your consumption, please click here”

·          Once you “click here” you will be directed to Provident Energy Management powered by Obsidian.

·          Your user name is your location ID, and your password is your six-digit customer number, both of which can also be found on your bill.

If you require further assistance, please do not hesitate to contact our billing department at 416-736-0630, extension 2.